25 lines
757 B
Plaintext
25 lines
757 B
Plaintext
trigger UpdateCase on CaseComment (before insert) {
|
|
Map<String, String> keywordToStatus = new Map<String, String> {
|
|
'resolved' => 'Closed',
|
|
'fixed' => 'Closed',
|
|
'completed' => 'Closed',
|
|
'reopen' => 'Reopened',
|
|
'reopened' => 'Reopened'
|
|
};
|
|
|
|
for (CaseComment comment : Trigger.New) {
|
|
Case theCase = [
|
|
SELECT Id, Status
|
|
FROM Case
|
|
WHERE Id = :comment.ParentId
|
|
];
|
|
|
|
for (String keyword : keywordToStatus.keySet()) {
|
|
if (comment.CommentBody.toLowerCase().contains(keyword.toLowerCase())) {
|
|
theCase.Status = keywordToStatus.get(keyword);
|
|
update theCase;
|
|
break;
|
|
}
|
|
}
|
|
}
|
|
} |